Support and documentation
Technical support, controlled documents and training for Verid Bio partners — with a named contact, defined response times and a tracked document release process.
From the first sample kit to a running production line.
Support is written into the agreement, not left to goodwill. Before signature you know the response times, the document set you will receive and how changes reach you. After signature you keep the same team — the engineer who answered your evaluation questions is the one who answers when the line is running.
Our scope is the supplied components and the assembly process we hand over; your registration, your brand and your commercial decisions stay with you.
- Before — sample kit evaluation, regulatory route confirmation and documentation summaries
- During — assembly training, in-process checklists and on-site enablement for your team
- After — change notifications, quarterly refreshers and stock support for active partners
What we provide partners.
Support is scoped in the agreement — these are the standard building blocks.
Technical documentation
Performance verification reports, quality system certificates and design and manufacturing information.
Assembly SOPs & training
Assembly procedures, in-process checklists and enablement sessions for your production team.
Software and SDK
Patient and clinician application access via API or SDK, with integration guidance.
Getting documents and certificates.
Send your request
Email support@verid.bio from your company domain, with the company and contact name in the agreement.
NDA and scope check
We confirm the document scope covered by your agreement. Controlled documents need a signed NDA on file.
Controlled release
Current revisions are released through a tracked share with revision numbers and an effective date.
Change notifications
Active partners are notified whenever a released document changes, with a summary of what changed.
Support questions we get most.
Who do I contact first if a kit does not behave as expected?
Write to support@verid.bio with the kit batch number, the assembly step and the observed result. Include photos or the raw sensor trace if you have them — that is usually enough for us to triage in one exchange.
Are the IFU and V&V reports available before we sign?
Summary documentation is shared during evaluation. Full controlled documents — IFU, V&V reports, quality certificates — are released after the NDA and agreement are in place.
Do you support local registration filings?
Yes. We provide the technical documentation your registration file needs, and we answer authority questions that concern the supplied components. The filing itself is held in your name as the local manufacturer.
How is training delivered?
Initial enablement is on site or online, followed by a documented handover of SOPs and in-process checklists. Quarterly refreshers keep the line current with any released change.
What spare parts are kept in stock?
Active partners have access to replacement kits, applicator components and consumables from stock. Exact coverage and lead time are written into the supply section of your agreement.
Can we integrate the data into our own platform?
Yes — through API or SDK access with integration guidance. We will confirm what data fields are exposed under your agreement before any development work starts.